Terms And Conditions

Identity Proof

In keeping with Government regulations, we request all guests (single/double/more occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

Cancellation Policy

Terms & Condition may be applicable on case to case basis. Reservation must be cancelled 48 hours prior to the planned date of arrival. Reservations cancelled within 48 hours of the arrival date will incur a cancellation fee of 25% for entire length of stay. Booking cancelled before 48 hours of arrival date will incur 10% for entire length of stay. Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable and non-amendable for entire length of stay.

Refund Policy

Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process. The refund will be made through the bank transfer only within 7 working days.

Guarantee and cancellation policy

We will be happy to confirm group reservations against an advance or on receipt of a valid credit card number and card expiry date.

Room Reservation Policy

We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check in, a retention charge will become due as under: • # of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out. Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.

Child Policy

One children up to 05 years of age can stay in the parent's room without an additional charge. This is for Room Stay Only. Any extra items consumed it should be chargeable. 10 years and above consider as an adult.

Need an extra bed in your room? We can set it up at Rs. 1,000 plus applicable tax per head

Pet Policy

To maintain a clean and allergen-free environment for all guests, Alishba Hotel And Restaurant strictly adheres to a No Pet Policy. No animals of any kind, including dogs, cats, birds, or exotic species, are permitted on the hotel premises, including guest rooms, dining facilities, and common areas.

No Smoking

The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. All guest rooms are non-smoking.

Jurisdiction

All disputes assignment of or related to the Alishba Hotel And Restaurant shall be subject to the exclusive jurisdiction of the relevant courts at Murshidabad, West Bengal.